Indexhibit Support

Hi

My url is www.scottbdavis.com

When I click the "upload" button in the exhibitions section, the name of the image disappears and it fails to upload. This happened both before I changed it to a clean url and after.

I read the "My Images Won't Show Up Even Though They've Uploaded" thread under "Useful Threads," and am uncertain as to whether it is a similar problem, so I haven't tried monkeying with the permissions or anything yet.

Any ideas?

Thanks so much.

I've seen this happening when the images are too heavy, can this be your case?

No, but thanks. They are generally 48k. And I've tried loading images that I've been able to load on other sites.

By the way, I have been searching through the threads to try to figure out the problem, and have therefore tried:

1) looking at the ppi. mine are 72 ppi so they should be fine. they are small files.

2) the host is very reliable and i've never had trouble with the site before.

3) i also tried this fix, but it didn't work:

As a follow-up to this we solved the problem. It's partially a bug with Indexhibit and partially how this particular server works. We needed to force permissions explicitly onto the image, thumbnail and system thumbnail. So, in the /ndxz-studio/module/exhibits/index.php file at line 1411 we changed to these:
1. @chmod($IMG->path . '/' . $IMG->filename, 0644);
2. @chmod($IMG->path . '/th-' . $IMG->filename, 0644);
3. @chmod($IMG->path . '/sys-' . $IMG->filename, 0644);

This won't necessarily work on all servers, but if you are having this problem it's worth a try.

I've also tried changing the permissions on the Files and GIMGS folders to 755. No dice.

I have looked in the GIMGS folder and none of the images are getting uploaded there.

Damaged or incomplete files from uploading...permissions...tmp folder problem (ask your host)...out of hosting space...some other random server issue...your images have some bad random meta info because they have never been resized in Photoshop or they aren't in the right RGB mode...

That's about all it could be.

Thanks for your feedback. I contacted my host and asked them to look at the tmp folder for me. They did and made an adjustment and now things work. Here is the message from the host below:

"I have added the /var/tmp to the openbase directive and this may resolve the
issue. You may also review the logs by navigating up one level from root
after you ftp to the site. The logs are located in the log directory."

In any case, I am now uploading images and am on my way!