Indexhibit Support

hi
receiving all sorts of different error messages.
just got off the phone with my webserver (mediatemple) and this is a summary of what they said:

When attempting to go to your domain keithkandell.com, you were receiving a 404 Error along with an Internal Server Error. When reviewing your error_log files, we had found the following error:

malformed header from script. Bad header=Not Found: php-legacy

When we switch to have your site be process using php 5.5.1, the following error would occur instead:

Fatal error: Allowed memory size of 103809024 bytes exhausted (tried to allocate 65484 bytes) in /nfs/c02/h05/mnt/40550/domains/keithkandell.com/html/ndxzstudio/common.php on line 296

This was exceeding the maximum allow memory usage for PHP on the GRID service which is 99MB.

also now when i load my site this is what i get:
Fatal error: Allowed memory size of 103809024 bytes exhausted (tried to allocate 65484 bytes) in /nfs/c02/h05/mnt/40550/domains/keithkandell.com/html/ndxzstudio/common.php on line 296

any ideas anyone?
appreciate the help
thanks

What were you doing before this happened?

also i should add i haven't done anything to my site in weeks.
it's just been sitting there online working fine and then all of sudden this.
i saw there are some others with similar fatal error messages but it seemed to be tied to images that were uploaded that were too big?
not sure of the solution or cause in those instances, nor mine.
again any help is much appreciated!

hi vaska
nothing!
someone emailed to say my site wasn't working.

hmmm. normally this error message points to something being messed up with the database connection - like the database login or password were changed or it's corrupt. can you check on the db login stuff?

it's quite rare, but i have seen on a few occasions where the database user account becomes unconnected to the account. it's a server problem. what i have done about that before is make a new user and then reconnect it to the db. i don't know if this is the problem but it might be worth trying...

thanks i will try that but how do i do it?
i am getting a blank screen when i go to
keithkandell.com/ndxzstudio/

i installed the reset2 plugin and that is not working either.
getting another fatal error message again.
please help!
thanks

stop. don't do anything else...

i'm pretty sure this is all database related - something has come unconnected as i explained earlier.

send me your site login, ftp and hosting login (so i can see the database) and i'll sort this out. it's late where i am though - i'll look tomorrow.

contact at indexhibit dot org

Hi wondering if you got my email and were able to look into this?
Thank you

looking into it now...

Once I had all the pertinent logins this was easy. It was definitely the problem I mentioned above - the db user account had become unconnected. I simply created a new user, give it privileges and updated the config.php file with the info and all was good.